The Old Appliance Club

The Old Appliance Club

Parts, Service, Information for Antique Stoves and Appliances theoldapplianceclub.net / 805-643-3532

Sponsored by J.E.S. Enterprises, Inc. and ... People Like You, who Love Old Appliances

How to

Manuals

TOAC SHOP

Classifieds

Electric

Elements

Club

Benefits

Thermostats

Rebuilt

Safety

Systems

Safeties

Rebuilt

Stove

Guides

Back

Issues

Used

Parts

New

Parts

 

TERMS and Conditions

 

Please ready all terms carefully below.

 

Sales Tax will be applied to all California orders.

 

Insurance Coverage or Signature Confirmation Delivery available upon request.

 

Not liable or responsible for any damage or delays due to shipper.

 

No replacement or refund on any item that has been lost or recorded as Delivered by carrier.

 

You need a qualified tech to analyze the issue, install and adjust parts. We supply parts, services and printed information only and cannot assist a non-licensed person over the phone installing parts. It is imperative you hire a qualified, licensed service technician to diagnose your stoves problem first as we cannot diagnose mechanical problems over the telephone.

 

If you or the service person you hire makes an incorrect analysis we are not responsible in any way to rectify their mistakes and will not refund the cost of parts or service that we performed. We work from  diagnosis you supply as we are not there in person.

 

All warranties on thermostats or safety valves start from the day the customer receives the order regardless of when the unit is installed.

From the day you receive your thermostat, safety valves, pilots, safety systems, minipilots, combination pilots or electrical parts you or your service technician have 30 days to install the parts and contact us immediately if you should have any concerns. Warranty does not cover items that are damaged by tinkering. If Factory Settings are altered customer is responsible for recalibration or repair cost plus shipping.

 

Return postage of any part and installation cost for any service technician hired is not covered by J.E.S. Enterprises, Inc. That is the customers choice and responsibility. No returns or exchanges on any parts without first sending the required e-mail pictures to: toac@sbcglobal.net

 

All sales final - no refund nor replacement on: any safety valve order, thermostat rebuilding orders or thermostat exchanges, custom fabricated safety systems, pilot assemblies, minipilots, combination pilot replacements or specific rebuild orders for your stove. All work is custom to each individual order. Warranty is according to the specific part.

 

Block Off Kits for thermostats - We loan our Block Off Kits when they

 are in stock. There is a $35.00 deposit the customer needs to place on

 it before we lend it out. This is a refundable deposit as long as all

 parts are sent back in good condtion for the next customer. The only

 expense to the customer to borrow the unit is postage. Please be aware

 we DO NOT send Block Off Kits out unless we have a thermostat order

 from you. Once a Block Off kit is ordered WITH a thermostat order .

 Once the Block Off kit is sent out the thermostat order cannot be

 cancelled. Make sure to keep your tracking number when you return the

 block off kit so we can make the refund. No refund will be made unless

 you can supply the tracking number as proof it was mailed back to us.

 

 All sales final - no refund nor replacement on rebuilt or new electrical parts or elements due to damage from a malfunctioning appliance that caused the replacement part to arc and burn out.

 

All sales final on:  PDF files, printed materials and electrical parts, used parts and services.

 

Porcelain Enamel Service:  On rare occasions during the porcelain baking process parts can warp. Even after all precautions are taken during the process, this is unavoidable. There is no refund or replacement if this should happen. Consider this carefully before you place an order for porcelain enamel services.

 

No Return if replacement parts have been damaged or worn without authorization.

25% Restocking fee will be charged on new or rebuilt parts if you have received written authorization from J.E.S. Enterprises, Inc. to return the merchandise. The product(s)  returned must be in original condition. New or rebuilt thermostats , safety valves or carbon rod regulators are excluded from return as they are covered by a stated warranty. Shipping is nonrefundable. **All Credits Must Be Used Within 6 months from issue date or they will be void.

 

25% Processing fees will be charged on all cancelled orders + loss of postage fees. This covers time to prepare individual orders, ship it out promptly and to restock an item. *In the event parts are not able to be found, manufactured or have been  discontinued and we cannot complete restoration of any thermostat, safety valve, element or any other range part that was sent in to us, we will refund your payment. This does not cover any service tech fees you have incurred.

 

Returns for new, rebuilt or used parts must be received within 30 days or no credit will be issued unless it is a qualified return. Thermostats, safety valves and carbon rod regulators are non returnable. To be a qualified return you must have written authorization from J.E.S. Enterprises, Inc., before you return anything otherwise it will be returned to you.

 

25% restocking fee will be charged. Items are subject to inspection before eligible for full or partial refund credit. No credit on any damaged non-useable items.

Shipping is non-refundable on all orders unless stated.

 

We reserve the right to refuse or cancel service or orders to anyone for

any reason not prohibited by law without explanation.

 

Chargebacks: Customers must attempt to first get written authorization from J.E.S. Enterprises, Inc, before merchandise is returned so we can determine if the parts or service are under warranty.

 

 

Not responsible for parts or orders left after 30 days unless previously arranged.

J.E.S. Enterprises, Inc.reserves the right to keep and use all testimonial e-mails, letters, and all correspondence for advertisements. All testimonials posted are true and no party has been paid or compensated to share their testimonial.

 

TECHNICAL SERVICE HELP OVER THE PHONE OR BY EMAIL: Service Techs are not on call or able to answer questions about your order unless you have made a phone appointment for a specific day and time and at least 48 hours ahead of time. There is a  service charge for all consultation that can be paid for with credit card or Pay Pal. The cost is $75.00 per issue. Email : toac@sbcglobal.net for further information

Prices subject to change without notice.

 

 

Call (805) 643-3532  or 

Email  TOAC@sbcglobal.net  for Assistance.

TOAC Shop ... Parts, Services & Information for Antique Stoves

Outside USA or CANADA - must have USA address for all orders

 

Get Help Quick...

Debit Cards, MC, Visa, Amex, Discover and Diners Club

 

        ECheck, and PayPal

PayPal account or, sign in as a Guest ... PayPal accepts all Cards

PayPal Orders: use email toac@sbcglobal.net

Describe your Order

Terms and Condtions...Refunds and Returns

 

Chargebacks: Customers must attempt to return merchandise after the return has been ok'd before proceeding with a chargeback.

 

Sales Tax will be applied to all California orders.

 

Insurance Coverage or Signature Confirmation Delivery

Available on request.

 

Not liable or responsible for any damage or delays due to shipper.

No replacement or refund on any item that has been lost or recorded as Delivered by carrier.

We reserve the right to refuse or cancel service or orders to anyone for

any reason not prohibited by law without explanation.

 

Not responsible for ANY parts or orders left after 30 days including parts sent back for examination or service. You must stay in contact with us for your part.

 

Prices subject to change without notice.

 

Parts, Service, Information ... Antique Stove Preservation.

Love Your Old Appliances?  See The Old Appliance Club