TERMS and Conditions
Please ready all terms carefully below.
Sales Tax will be applied to all California orders.
Insurance Coverage or
Signature Confirmation Delivery available upon request.
Not liable or responsible for any damage or delays due
No replacement or refund on any item that has been
lost or recorded as Delivered by carrier.
You need a qualified tech to analyze the
issue, install and adjust parts. We supply parts, services and printed
information only and cannot assist a non-licensed person over the phone
installing parts. It is imperative you hire a qualified, licensed
service technician to diagnose your stoves problem
first as we cannot diagnose mechanical problems over the
If you or the service person you hire makes an incorrect
analysis we are not responsible in any way to rectify their mistakes and
will not refund the cost of parts or service that we performed. We work
from diagnosis you supply as we are not there in person.
All warranties on thermostats or safety valves start
from the day the customer receives the order regardless of when the unit
From the day you receive your thermostat, safety valves,
pilots, safety systems, minipilots, combination pilots or electrical
parts you or your service technician have 30 days to install the parts
and contact us immediately if you should have any concerns. Warranty
does not cover items that are damaged by tinkering. If Factory Settings
are altered customer is responsible for recalibration or repair cost
Return postage of any part and installation cost for
any service technician hired is not covered by J.E.S. Enterprises, Inc.
That is the customers choice and responsibility. No returns or exchanges
on any parts without first sending the required e-mail pictures to:
All sales final - no refund nor replacement on: any
safety valve order, thermostat rebuilding orders or thermostat exchanges, custom fabricated
safety systems, pilot assemblies, minipilots, combination
pilot replacements or specific rebuild orders for your stove. All work
is custom to each individual order. Warranty is according to the
All sales final - no refund nor replacement on rebuilt
or new electrical parts or elements due to damage from a malfunctioning
appliance that caused the replacement part to arc and burn out.
All sales final on:
PDF files, printed materials and electrical parts, used parts and
Porcelain Enamel Service:
On rare occasions during the porcelain baking process parts can warp.
Even after all precautions are taken during the process, this is
unavoidable. There is no refund or replacement if this should happen.
Consider this carefully before you place an order for porcelain enamel
No Return if replacement parts have been damaged or worn
25% Restocking fee will be charged on new or rebuilt parts
if you have received written authorization from J.E.S. Enterprises, Inc.
to return the merchandise. The product(s) returned must be in
original condition. New or rebuilt thermostats , safety valves or carbon rod regulators
are excluded from return as they are covered by a stated warranty. Shipping is nonrefundable. **All
Credits Must Be Used Within 6 months from issue date or they will be
25% Processing fees will be
charged on all cancelled orders + loss of postage fees. This covers time
to prepare individual orders, ship it out promptly and to restock an
Returns for new, rebuilt or used
parts must be received within 30 days or no credit will be issued
unless it is a qualified return. Thermostats, safety valves and carbon rod
regulators are non returnable. To be a qualified return you must have
written authorization from J.E.S. Enterprises, Inc., before you return anything
otherwise it will be returned to you.
25% restocking fee will be
charged. Items are subject to inspection before eligible for full or
partial refund credit. No credit on any damaged non-useable items.
Shipping is non-refundable
on all orders unless stated.
We reserve the right to
refuse or cancel service or orders to anyone for
any reason not prohibited
by law without explanation.
Chargebacks: Customers must attempt to first get
written authorization from J.E.S. Enterprises, Inc, before merchandise
is returned so we can determine if the parts or service are under
Not responsible for parts
or orders left after 30 days unless previously arranged.
J.E.S. Enterprises, Inc.reserves the right to keep and use all
testimonial e-mails, letters, and all correspondence for advertisements.
All testimonials posted are true and no party has been paid or
compensated to share their testimonial.
Prices subject to change without notice.